A new era for Scottish Golf +44 (0)1334 466477
  • FB
  • T
  • I
  • YT
  • L
Menu
Menu Scottish Golf App

Scottish Golf App FAQ’s

We have pulled together the below FAQ’s to help you access the Scottish Golf App.

Questions 1 – 16 answer questions asked about the Scottish Golf App
Questions 17 – 22 answer questions asked about WHS Calculations
Questions 23 – 24 answer questions asked about General Play Scores

If your query has not been answered below, please get in touch with Scottish Golf here.

 Registration process

  1. Download the Scottish Golf App, available on Apple here and Google Play here.
  2. Select the “register” button at the top of the App and enter your details (name, email, Phone, password) then select “next.”
  3. If an “invalid email message” pops up, please select “register anyway” (please note, this does not mean that your email is invalid, just that our search on the database shows no existing record)
  4. Enter your gender, DOB, Nationality and then select “next.”
  5. Agree to the Terms and Conditions and then select “finish sign up.”
  6. If your golf club has already set you up in the Scottish Golf platform, you will automatically be linked to your player profile.
  7. You will then receive a confirmation email; you need to select “verify.”
  8. Go back to the App and you should be logged in.
  9. If your golf club has not set you up, you will be given the option to update your profile to a club member where you will then be asked to attach your golf club and CDH number. (The spelling of your surname and home club must match what has been set up on the CDH record by your club.)
  10. You are ready to start using the Scottish Golf App.
Image

Yes, everyone must have their own email address, emails cannot be shared.

Image

Anyone can access the Scottish Golf App.

To access your handicap information, you will need to provide your CDH number.

If you are a casual golfer, you can still register for the App, however you will only have access to certain functionality.

 

 

Image

Please contact your golf club, they will be able to provide you with this number.

Image

The surname needs to exactly match the details your home club has set up on CDH.

Please contact your home club to ensure the spelling of your name has been input correctly, including special characters (-, ‘, /)

Image
This is caused by our system performing a check of email databases to confirm your email.
Even though your email has not been recognised, you should select “register anyway” and complete the process.
Image

Your golf club may have already registered you on the Scottish Golf platform/Venue Management System, or you may share an email with someone who has already registered.

Please contact your golf club and ask them to send out the registration/verification email which will provide you with an automatic link that will allow you to log in.

The system will only allow one registration per email. If you currently share an email, you will be unable to proceed until you have a unique email address.

You may also receive this message if you have previously registered to look up your CDH info via the Scottish Golf Website (and created a username & password to login to the CDH on our website) – the login details you created to do this will be the same to access the App.

It may also happen if you are a member of more than one club or have an old, archived record within another club’s system.

Image

Your golf club may have registered you in the system already and the DOB they have entered does not match the information you are inputting during registration.

This can also happen if  you share an email with someone who has already registered with the same email address and a different DOB. If you do share an email with someone who has already registered, you will need to register with a different one.

 

Image

This is due to the password being set incorrectly when you first registered. An update has recently been made to the App and if there is an incorrect password set, we will now create and send a temporary password to your email.

 

Image

At the bottom of the home screen on the Scottish Golf App, you will have the opportunity to change your status from casual golfer to golf club member, you will need to add your home club here and your valid CDH number.

Image

If you select the “more” tab on the bottom right of the App, then in the “My App” and “My Personal Data” tab you will be able to change certain information.

Image

The Scottish Golf App is only functional on the iPhone and Android phones.

Image

You should contact said club and request that they update their record to remove you from their database, once this happens, your App will update.

Image

You will be able to view your home club in the Book Now section. However, the Book Now feature is available to clubs is utilising the Scottish Golf Venue Management System.

Image

This is because your CDH ID is not linked to the right golf club. Please contact your home club and ensure that your name is spelt correctly and your CDH number is correct.

Image

If you are a member of multiple clubs, in the course list, click the + sign next to the course name and it will be added to your list. The club must be using Scottish Golf’s Venue Management System in order for this to happen. Your home club will have the house icon next to it. If this is not correct, please speak to your home club.

Image

In performing the initial WHS Index calculation, Scottish Golf has only been able to use data currently available on the Central Database of Handicaps (CDH). This is historic data provided by golf clubs through their Independent Software Vendors (ISVs) and, unfortunately, we have no control over its accuracy. We have been entirely reliant on the quality of this data in order to generate an accurate WHS Index. While much of the data is very good, in some cases information is missing, incomplete, inaccurate, or unidentifiable. It is these discrepancies in the data that have caused the anomalies which you may have experienced.

Your club now have tools to review any anomalies, please contact them to resolve this.

Image

On most occasions these scores were simply not uploaded to the CDH so have not been available for use. On some occasions there was missing data from scores, these scores have therefore been omitted.

Image

This is because scores have been input more than once into the national CDH record. Contact your club who can review this and delete any duplicate scores from your record.

Image

This is because in the Gross differential column of the CDH this NR has been allocated a gross difference of 0. As we use this field for calculating the Scoring differential it has basically treated this a score of 0. Contact your club who can review this and make the necessary adjustments to your CDH record or delete it from your record.

Image

This is only for scores submitted before 2 November 2020 where data from the Club Record was used, particularly for away scores. Where this has happened, the competition ID was not mapped to a known course on the WHS course database. Therefore, the name of the club where the event was played, or the home club inputting the score to the CONGU CDH, has been used. If there is no club name and a Slope Rating of 125 is on display, then this is a default as there was no data available on the record. The Adjusted Gross and Score Differential will be correct even if the name is not.

Image

This is only for scores submitted before 2 November 2020 where data from the CDH was used. If the course ID was not known the name of the club inputting the score to the CDH has been used which in these cases will probably be your home club. If it could not be matched at all a default slope of 125 has been used which is based on the average slope rating in Scotland.

Image

This is a CDH issue with your ID linking to your club or you have multiple IDs, so please contact us using the form on the Scottish Golf website and our team can look into this for you.

Image

The app is geo-located, so you need to be within 1 mile of a golf course to see it in the list.

Image