We have pulled together the below FAQ’s to help you access the Scottish Golf App.
Questions 1 – 16 answer questions asked about the Scottish Golf App
Questions 17 – 22 answer questions asked about WHS Calculations
Questions 23 – 24 answer questions asked about General Play Scores
If your query has not been answered below, please get in touch with Scottish Golf here.
Your golf club may have already registered you on the Scottish Golf platform/Venue Management System, or you may share an email with someone who has already registered.
Please contact your golf club and ask them to send out the registration/verification email which will provide you with an automatic link that will allow you to log in.
The system will only allow one registration per email. If you currently share an email, you will be unable to proceed until you have a unique email address.
You may also receive this message if you have previously registered to look up your CDH info via the Scottish Golf Website (and created a username & password to login to the CDH on our website) – the login details you created to do this will be the same to access the App.
It may also happen if you are a member of more than one club or have an old, archived record within another club’s system.
Your golf club may have registered you in the system already and the DOB they have entered does not match the information you are inputting during registration.
This can also happen if you share an email with someone who has already registered with the same email address and a different DOB. If you do share an email with someone who has already registered, you will need to register with a different one.
If you are a member of multiple clubs, in the course list, click the + sign next to the course name and it will be added to your list. The club must be using Scottish Golf’s Venue Management System in order for this to happen. Your home club will have the house icon next to it. If this is not correct, please speak to your home club.
In performing the initial WHS Index calculation, Scottish Golf has only been able to use data currently available on the Central Database of Handicaps (CDH). This is historic data provided by golf clubs through their Independent Software Vendors (ISVs) and, unfortunately, we have no control over its accuracy. We have been entirely reliant on the quality of this data in order to generate an accurate WHS Index. While much of the data is very good, in some cases information is missing, incomplete, inaccurate, or unidentifiable. It is these discrepancies in the data that have caused the anomalies which you may have experienced.
Your club now have tools to review any anomalies, please contact them to resolve this.
This is because in the Gross differential column of the CDH this NR has been allocated a gross difference of 0. As we use this field for calculating the Scoring differential it has basically treated this a score of 0. Contact your club who can review this and make the necessary adjustments to your CDH record or delete it from your record.
This is only for scores submitted before 2 November 2020 where data from the Club Record was used, particularly for away scores. Where this has happened, the competition ID was not mapped to a known course on the WHS course database. Therefore, the name of the club where the event was played, or the home club inputting the score to the CONGU CDH, has been used. If there is no club name and a Slope Rating of 125 is on display, then this is a default as there was no data available on the record. The Adjusted Gross and Score Differential will be correct even if the name is not.
This is only for scores submitted before 2 November 2020 where data from the CDH was used. If the course ID was not known the name of the club inputting the score to the CDH has been used which in these cases will probably be your home club. If it could not be matched at all a default slope of 125 has been used which is based on the average slope rating in Scotland.
This is a CDH issue with your ID linking to your club or you have multiple IDs, so please contact us using the form on the Scottish Golf website and our team can look into this for you.